Patient Rights

You have the right to:

• Receive considerate, respectful, and quality care in a clean and safe environment
• Know by name the physician, nurses, and other staff members responsible for your care
• Expect confidentiality of all information and records regarding your care
• Receive an explanation of your bill for services rendered
• Request a consultation from another provider
• Give or refuse permission for care, treatment, or research
• Be examined and treated in private
• Plan and participate in your care
• Receive care that supports your comfort and dignity
• Have your family members and significant others treated respectfully
• Take part in talking about ethical issues that arise in your care
• Expect reasonable responses to your requests for services we provide
• Receive complete information concerning your diagnosis and treatment in terms you can be reasonably expected to understand

You have the responsibility to:

• Cooperate with your caregivers and follow the plan of care upon which you and your physician have agreed
• Make known your understanding of the treatment plan
• Express concerns or problems regarding your care
• Provide complete and honest information about your health and lifestyle
• Provide complete information about your health insurance and ensure payment for your care
• Be considerate of others
• Keep appointments or provide 24 hours notice of your intent to cancel
• Allow 2 working days to process routine prescription refills, routine messages, and referral requests
• Notify your physician of unexpected changes in your health